Refund policy

We want you to feel confident in your purchase.

If something isn't quite right, we're here to help.

Due to the intimate nature of our products, we accept returns and exchanges under the following conditions:

• Items must be unworn, unwashed, and in their original condition with all original tags attached.
• Return or exchange requests must be submitted within 14 days of delivery.
• Original packaging must be included.

Final Sale Items

For hygiene reasons, briefs are final sale and cannot be returned or exchanged.

Exchanges

Need a different size?

We're happy to exchange eligible items for a different size, subject to product availability. Gentleman Jane covers shipping on approved exchanges.

If your requested size is unavailable, we'll work with you to find the best solution, including a refund where applicable.

Returns

Customers are responsible for return shipping costs unless:

• The item is defective.
• We shipped the wrong item.
• The return is part of an approved exchange.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us as soon as possible so we can make it right.

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at:

support@gentlemanjaneintimates.com

We strive to respond to all return and exchange requests within 1–2 business days.